Maintenance Request

As per standard TAA lease requirements, all maintenance requests must be received in writing, by mail or online. Use the Maintenance Request form at the bottom of this page or use the online portal to submit and track the issue through completion. If you have difficulties logging in, please use our Contact Form to contact our office.

For maintenance emergencies ONLY, after you have submitted your online request, please also call or text 361-377-7368. Please leave a detailed message so that we can expedite a response. It is important to fill out the online form also so that our office will know to follow-up on the issue.

If this is a life threatening emergency call 911 immediately.

All non-emergency requests must be dispatched, so please do not contact the office by phone/text until after you’ve submitted the request online.
Emergencies include running water, leaking gas, or other immediate safety hazards.

Maintenance Tips

  • If you cannot turn the water off at the leaking device (ie. toilet, sink, etc.), turn the water off at the unit, or building if necessary. This is done at the water meter and will prevent additional damage to the unit and your personal property.
  • In the event that you cannot turn off the water and your unit is flooding, call the Utility company’s emergency line to have your water disconnected.
  • For gas leaks, follow similar steps. If the smell of gas is strong or persists, evacuate the building immediately and call for emergency assistance.

To ensure the health and safety of you and your neighbors, please follow these guidelines.

Fire Extinguishers:

  • Each unit is equipped with a fire extinguisher. Check it monthly to ensure it is functional.
  • Additional extinguishers are mounted outside the front of the building.
  • If you notice any extinguishers are missing, submit a maintenance request to notify our office.

BBQ Grills:

  • Store BBQ grills at least 10 feet away from the building. Do not store anything in the driveway.
  • Use BBQ grills only on the sidewalk, ensuring they are not placed closer to the building.
  • Never use grills under the roof overhang.

For power failures of any type, or if appliances or A/C systems are not functioning:

  • Reset the GFI: If an outlet fails to provide power locate the Ground Fault Interrupter and press reset. This will usually restore the issue.
  • Check the breaker panel: It is usually located in one of the closets or outside in the back or side of the property.
    Ensure no breakers have tripped. Flip the switch first to OFF, then to ON to reset.
  • Contact the electricity provider: contact the electricity provider to see if the issue is from their end.

Prior to Pest Control Treatment:

  • Please remove all food, utensils, glasses, dishes and food containers from countertops and floors. Also remove everything from inside the cabinets if you wish them to be treated.
  • Please remove all animals and animal food bowls until at least 30 minutes after the pest control treatment is complete (to give the chemicals time to dry and the fumes time to dissipate).
  • Because of the annoyance of the fumes during application, we suggest that no person or animal be in the apartment during the pest control application.


Everyday Pest Control Tips:

  • Do not keep brown paper grocery sacks around since they often are contaminated with roach eggs. Roaches can thrive in the dark warm folds of paper sacks.
  • Do not leave food uncovered except when absolutely necessary.
  • Do not drop food or crumbs on the floor.
  • Sweep and mop your kitchen regularly. Clean up spills immediately.
  • Vacuum the carpets and rugs frequently to remove crumbs and other food particles accidentally dropped.
  • Use the garbage disposal in the sink whenever possible. Do not put wet garbage in the trash.
  • Take the trash to the dumpster daily (or at least every other day).
  • If you are allowed to have an animal, store animal food in well-sealed containers and be sure to clean water bowls and food bowls at least once a day. Remember that wet animal food attracts roaches and other pests much faster than dry animal food.

If you have a pest control problem in your unit, please contact our office using the maintenance form. Thank you for your cooperation.

  • For A/C, set the temperature setting to auto & cool position for cooling, and auto & heat position for heating. Setting the thermostat under 72 degree on the cool setting all the time which will increase your utility consumption.
  • It is better to leave the A/C running if you are going to leave your apartment for only a few hours. When leaving, set your thermostat about 5 to 8 degree higher than when you are at home it will reduce your electricity consumption and it will cool your unit more efficiently.
  • For window A/C unit, you must avoid setting the temperature control on high, with the fan setting on low, in order to prevent damage to the compressor, resulting in a resident charge.
  • If your A/C is not cooling, first check the temperature setting; Second check the breaker box to make sure that the breakers are not tripped; Third check if you have a clean A/C filter in the unit.
  • It is the responsibility of the resident to change or wash (if you have a washable filter) the A/C filter every four (4) weeks. This will prevent damage to the unit and will keep it operating more efficiently.
  • For gas heating, make sure your pilot light is lit. If your pilot is out, a work order can be issued through a maintenance request.

  • The perimeter of your unit should be free of debris, front and back. This is very helpful for the landscaping crew. All trash should be discarded inside the dumpster.
  • Any gates that are not opening and closing properly or that have been locked by you need to be reported to the office.
  • Pet owners are responsible for cleaning up all poop that their pet produces on the property. Failure to pick up after your pet will result in a $50 fine per occurrence.

It is managed through CSC with informational posters and support information in the laundry room. Contact (877) 264-6622 for service.

  • Do not overload the washer and dryer.
  • If washer will not continue through the spin cycle, rearrange clothes and restart–clothes may be off balance.
  • Always clean the lint trap before using the dryer.
  • If service is needed on a washer or dryer, please contact the provider directly.

Resident Responsibilities

  • Broken or damaged windows.
  • Damaged interior or exterior doors.
  • Clogged drains or toilets caused by improper use
    (e.g., flushing non-flushable items like wipes, sanitary products, or grease).
  • Pest infestations due to lack of cleanliness or improper food storage.
  • Holes in walls from nails, screws, or other tenant modifications.
  • Damaged or missing blinds on windows.
  • Lost or damaged keys requiring lock replacements or rekeying.
  • Lightbulb replacements and resetting of tripped circuit breakers.


Request Maintenance

As per standard TAA lease requirements, all maintenance requests must be received in writing. Complete the following form to request maintenance or file a maintenance request from the Resident Portal.

Tenant Information

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