Hello,

Our first month is nearly in the books. Here are some more updates for you.

AppFolio Mobile App

We use the same property management software that Hayes did previously, so you may be familiar with it already. You can login to the online portal that is linked from our 361rent.com website (top right) but you can also install a mobile app to have it at your fingertips. From here you can review your payment ledger, make new payments, submit maintenance requests, view your lease, and more.

iOS – https://apps.apple.com/us/app/online-portal-by-appfolio/id1376350358

Android – https://play.google.com/store/apps/details?id=com.appfolio.resident_portal

Pest Control

In accordance with our goal of providing a safe, maintained, and affordable place to live, we have signed agreements with ABC Pest Control to start doing monthly spraying for crawling pests as well as baiting of the rodent stations around the property. The rollout will take some time as they have a lot of ground to cover. You will need to make your unit available for them to enter and spray. Please be aware that per our agreement with them, coverage for termites, rodents, fabric pests, pantry pests, crickets, mosquitoes, bed bugs, tawny crazy ants, leaf cutter ants, kissing bugs, fleas and ticks require special services outside of our agreement with them. Please review Section 13 your lease and section 4 of the Rules and Regulations addendum for other pest control information. Also lease section 10 Right to Enter references entry and access. If you have pets, they will need to be stowed away on your scheduled day. We will send additional unit or building specific notifications through AppFolio.

Lease – Section 13: Pest Control – <Landlord> will provide courtesy pest control for roaches every 6 months, in between every 6 months you must provide your own pest control for roaches. You must provide for the extermination of rodents, ants, fleas, bedbugs, and other vermin. We are specifically not responsible for the extermination of pests.

Rules and Regulations – Section 4: Pest Control – You must provide for the extermination of rates, mice, roaches, ants, bedbugs, and other vermin. We are specifically not responsible for the extermination of pests that may have been brought into your apartment by animals or persons such as fleas or bedbugs. YOU ARE ASKED TO ASSIST PEST CONTROL EFFORS BY MAINTAINING A HIGH STANDARD OF GOOD HOUSEKEEPING. Pest control will not be offered if maintenance doesn’t agree that the resident in taking proper steps to prevent pests.

Lease – Section 10: Right to Enter – You consent to allow entry to your apartment for inspections, maintenance repairs, and pest control.

Enforcing Towing

We’ve had a rash of illegal parking by neighboring properties. We have stickered and arranged for towing of those vehicles if necessary. Our goal is to maximize parking availability for our residents. If your vehicle is not known, it can be towed, so be sure to register your vehicle with the office. You can do that by sending the year, make, model, and license plate number to [email protected] or by calling in those details as a maintenance request. Remember that all vehicles need to be kept in working condition with current registration and inspection. Please review section 18 of your lease and contact our office if you have any additional questions.

Lease – Section 18: Parking Rules – Tenants may not permit more than 2 vehicles on the premises unless authorized by the Landlord in writing. Tenants may not park or permit any person to park any vehicles in the yard. Tenants may permit vehicles to be parked only in drives, garages, designated common parking areas, or in the street if not prohibited by law or an owners’ association. Tenants may not store or permit any person to store any vehicles on or adjacent to the Premises or on the street in front of the Premises. In accordance with applicable state and local laws, Landlord may have towed, at Tenant’s expense.

Any inoperative vehicle on or adjacent to the Premises.

Any vehicle that does not have a resident parking sticker.

Any vehicle that is double parked.

Any vehicle parked in violation of this paragraph or any additional parking rules made part of this Lease; or (c) any vehicle parked in violation of any law, local ordinance, or owners’ association rule.

Rules and Regulations – Section 3: Parking Facilities – All residents must have a parking sticker, parking lots are not to be used for abandoned or inoperable vehicles. The determination of whether a vehicle is abandoned or inoperable shall be within the discretion of management, but a vehicle will be deemed to be inoperable if not “street legal.” Automobiles should not be parked on the grass. Recreational vehicles and trailers are not permitted to park on property. Vehicles not complying to these rules may be towed away at resident’s expense.

Clogs from Foreign Objects in Pipes

A reminder that the only thing that should be going down pipes is human and food waste and toilet paper. We are trying to work on community improvements, but recently we’ve been significantly sidetracked by several clogs that have taken more than a week of combined time as we’re trying to focus on other improvements to the property. The items pulled from pipes include things like “flushable” wipes (ProTip: They’re not flushable, don’t flush them), action figures and other toys, grease chunks, plastic bottle, and even a couch leg. Yes, that’s right, a couch leg. Your guess is as good as ours how it made it into a sewer pipe, but there it was, messing up everyone’s day. These objects can cause residents headaches and waste management bandwidth, but they can also cost residents money per Rules and Regulations section 10. Please take care with what is sent down the drain.

Rules and Regulations – Section 10: Plumbing – A charge will be applied to rent due for unclogging plumbing equipment, in cases where malfunctions are caused by the introduction of improper objects therein, such as toys, cloth objects, grease and other foreign matter. Resident(s) will pay the cost of repair or replacement of other equipment or furnishings.

Cleaning Stoves & Fan Filters

A reminder to all residents to be sure to keep stoves and exhaust fan filters regularly. Any oily or greasy buildup can be a fire hazard and it’s important to protect you and your neighbors by removing that excess fuel and keeping it clean. Your model may vary, but there are a lot of walk-through videos on YouTube to give you an idea of how to clean them.

Example cleaning video – https://www.youtube.com/watch?v=uVNLIsZ1F6A

Another example video – https://www.youtube.com/watch?v=H6RxGiwG8cg

Smoke Detectors & Fire Extinguishers

A second reminder to check your smoke detectors by pressing the test button and make sure they’re still responding. Make sure your battery is in good condition. We recommend checking this monthly. If it starts to beep regularly, that likely means that the battery is low. Replace your battery and test it. If you think it is not functioning properly, please contact maintenance for a replacement. If your unit does not have a mounted fire extinguisher, please contact maintenance to have one replaced or installed.

Late Fees

All late fees were waived for May as a courtesy to get things rolling. A reminder that all payments need to be made out to “979RENT” and that rent is due on the 1st and late on the 5th. We will start enforcing late fees in June. Our goal is not to collect late fees, but to encourage everyone to pay on time so that staff can focus on other activities besides collections. If this causes a you a hardship, please contact our office and we will try to work with you. If you have any questions as to what yours may be, you can check the resident portal as a copy of your lease should be attached to your records there. Besides it being part of the legal contract, we also have spent a lot of time this month making arrangements for payments instead of being able to work on improvement projects.

$200 Referral Bonus

From now through July 1st, we will be offering a $200 credit towards rent or cash for residents who are current for any referral that ends up signing a lease and paying their expected rent. If you refer someone, be sure to have them put your name on the application for it to qualify. You must be named by the applicant at time of applying. If you know someone that might be interested, here is where they can view what we have available: https://361rent.com/properties/

If you made it this far, thank you for your diligence as we continue to make improvements to the communities to benefit you, the resident. Please email us with any questions.

Have a great day!

361RENT Management Team

(361) 288-3146
[email protected]